FAQ
Welcome to Meili记账! We've compiled some frequently asked questions below. These may be adjusted as the version changes, but we will keep them updated in a timely manner.
Meili记账 is a simple and easy-to-use bookkeeping app that supports multi-person bookkeeping. It is available for Android and iOS. As the roadmap develops, Windows, HarmonyOS, and macOS versions will be provided in the future.
Pricing
You can use the free quota. If the free quota no longer meets your needs, you can purchase more in the app under Account > Upgrade Quota.
Starting from iOS 1.2.6, you can subscribe in Account > Upgrade Higher Quota. Subscriptions take effect immediately and are tied to your device. If you switch devices, you can tap Restore.
When the ledger creator purchases a quota, all members benefit from it. Within a ledger, all members share the same quota. Ledgers created by the purchasing user will automatically unlock premium features. Other members do not need to purchase again.
How to Request a Refund
If your order has not been paid, you can cancel it in Account > My Orders without needing a refund.
If your order has been paid and the system has automatically delivered the quota, the refund cannot be processed.
If your order has been paid but the system shows delivery failed, you can find the order in Account > My Orders and tap Refund to have it returned through the original payment method. We recommend contacting customer service to ask about the reason for the delivery failure. Sometimes delivery fails because the conditions are not met to prevent incorrect purchases. The reason can be found on the order details page.
How to Enable Auto-Bookkeeping
Auto-bookkeeping is supported on iOS 1.0.3 and later versions. Simply tap Account > Auto-Bookkeeping > Enable Auto-Bookkeeping Service and follow the setup wizard to configure it. Auto-bookkeeping supports WeChat and Alipay transactions.
Auto-bookkeeping works by using iOS's screenshot and text recognition features — it does not actually upload screenshots. So auto-bookkeeping is safe.
Auto-Bookkeeping Setup Guide
Which Pages Does Auto-Bookkeeping Support?
Auto-bookkeeping can only recognize payment result pages or payment detail information pages. It supports WeChat and Alipay respectively. We will also support more transaction auto-bookkeeping in the future.
Can a Deleted Ledger Be Recovered?
No. To ensure your data security, when you delete a ledger after turning off the deletion protection, all data associated with the ledger will be permanently erased.
How to Delete a Ledger
Tap the ledger > Ledger Settings > Parameter Settings. Turn off deletion protection, and the delete button will appear.
Can an Account Be Recovered After Cancellation?
No. To ensure compliance and the privacy of your account, account cancellation is a physical deletion operation that removes all data associated with the account, except for ledger transactions. You can delete these transactions before cancellation.
Does the App Support Importing and Exporting Transactions?
We are gradually adding import support and will prioritize mainstream payment platforms like WeChat and Alipay. The tutorials below list the currently supported transaction types.
Invoice Issuance
For iOS subscribers, please request an invoice from the App Store. For purchases made on Android devices, please contact customer service for now.
Why Did I Purchase a Higher Quota but Don't See VIP Status?
Please wait a moment and refresh. If it fails, iOS users can try restoring in the quota subscription page. Android users can contact customer service. This situation is usually uncommon.
Will There Be an International Version?
Email registration is already supported, and the backend has been adapted for multiple languages (English, Cantonese, Traditional Chinese, Korean). The app will gradually complete translations in future updates. Other languages are pending.